Terms of service

 

Moose Matcha – Terms of Service

 

Operated by VL Collective LLC dba Moose Matcha

Effective Date: December 2025

 

 

1. Overview

 

This website is operated by VL Collective LLC dba Moose Matcha (“Moose Matcha,” “we,” “us,” or “our”).

By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all customers, website visitors, and users of the site.


If you do not agree to these Terms, you may not access the website or purchase any products.

 

 

2. Online Store Terms

 

By using our website or placing an order, you represent and warrant that:

 

  • You are at least 18 years old.

  • You will not use our products for any unlawful or unauthorized purpose.

  • You will not transmit any malicious code, viruses, or harmful data.

 


Violation of these Terms may result in termination of your access to our services.

 

 

3. Product Information

 

We make every effort to display product colors, descriptions, and images accurately. However, product appearance may vary slightly due to natural variations in matcha color, lighting, or device display.


We reserve the right to modify, limit, or discontinue any product at any time without notice.

 

 

4. Pricing & Billing


All prices are listed in USD and are subject to change at any time without notice.


We reserve the right to:

 

  • Refuse any order

  • Limit quantities purchased

  • Cancel orders suspected of fraud

  • Update or correct pricing errors

 

If we modify or cancel an order, we may attempt to notify you using the email or billing information provided.

 

 

5. Payment Information

 

By providing a payment method, you authorize us (or our payment processors) to charge the full order amount, including taxes and shipping fees.


We are not responsible for processing delays, banking errors, or failed payments caused by your financial institution.

 

 

6. Shipping & Delivery

 

Shipping times and carrier estimates are not guaranteed. Once a package is transferred to the carrier, delivery responsibility shifts entirely to the carrier.


Moose Matcha is not responsible for:

 

  • Delayed packages

  • Lost or stolen packages

  • Incorrect addresses entered at checkout

  • Carrier delivery errors

  • Packages marked “Delivered” but not received

 

For full details, please review our Shipping Policy.

 

 

7. Returns, Refunds & Exchanges

 

All sales are final.

We do not accept returns, refunds, or exchanges for any reason, including:

 

  • Change of mind

  • Taste preferences

  • Natural matcha variations

  • Shipping delays

  • Incorrect address entry

 

Order issues must be reported within 2 business days of delivery, with photo evidence. Claims submitted after this window are not eligible for review.


See our Refund Policy for full terms.

 

8. Preorders


Preorder items are charged immediately at checkout and ship on or after the advertised release date.

Preorders cannot be modified, cancelled, refunded, or combined with other orders.

 

 

9. Accuracy of Information

 

We are not responsible if information on this site is inaccurate, incomplete, or outdated.

We may update content at any time without obligation to notify customers.

 

 

10. Third-Party Tools & Services

 


We may use third-party providers for:

  • Payment processing

  • Fulfillment

  • Shipping

  • Email marketing

  • Website analytics


We are not responsible for the practices or policies of these third parties.

 

 

11. Prohibited Uses

 


You are prohibited from using the site or our products:

 

  • For illegal activities

  • To violate laws or regulations

  • To infringe upon our intellectual property

  • To harass, abuse, or harm others

  • To upload malware or malicious code

  • To interfere with website functionality

 

Violations may result in termination of service.

 

 

12. Intellectual Property

 


All content on this site — including product names, descriptions, photos, logos, and branding — is the property of VL Collective LLC and may not be copied or reproduced without written permission.

 

13. Disclaimer of Warranties


Our products and website are provided “as is” without warranties of any kind.

We do not guarantee that:

  • The website will be error-free

  • Shipping will be uninterrupted or timely

  • Products will meet subjective expectations

 

You use our website and products at your own risk.

 

 

14. Limitation of Liability

 

To the fullest extent allowed by law, Moose Matcha and VL Collective LLC are not liable for any:

 

  • Damages arising from product use

  • Shipping delays or failures

  • Loss, theft, or misdelivery of packages

  • Website errors or interruptions

  • Indirect, incidental, or consequential damages

 

Our total liability will never exceed the amount you paid for your order.

 

15. Indemnification


You agree to indemnify and hold harmless Moose Matcha and VL Collective LLC from any claims, damages, losses, or expenses resulting from your misuse of our site or violation of these Terms.

 

 

16. Governing Law


These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

 

 

17. Changes to Terms of Service

 

We may update these Terms at any time. Changes take effect immediately upon posting.

Your continued use of the site constitutes acceptance of the updated Terms.

 

 

18. Contact Information

 

Questions about these Terms should be sent to:

📧 orders@moosematcha.com